members

Become a Member

 

Thank you for your interest in Sunshine 811. Our members enjoy the protections offered by the Underground Facility Damage Prevention and Safety Act, Chapter 556, Florida Statutes, as well as the high-quality services offered by our call center. Members also reap the benefits of a robust damage prevention department that provides education and awareness for our stakeholders throughout Florida.

Membership benefits

  • Protects your underground facilities by notifying you when excavators are digging near your lines

  • Streamlined communication process between member and excavator

  • Satisfies Chapter 556.104, Florida Statutes, requirement to participate as a member operator of system

  • Access to and inclusion in many promotional and educational programs (which may satisfy or count toward legal promotion and education requirements)

Steps to Becoming a Member

  1. Complete the membership application.

  2. Once completed, the Member Services Department will process the application and send your login information by email .

  3. You will be assigned a Member Services representative who can help you through this process.

  4. Build your service area on our base maps.

    The Exactix ticket system uses this information to properly route locate tickets to you based on the information provided by an excavator. Mapping your service area is done online, giving you easy access and extraordinary flexibility.

  5. Complete the database activation form.

  6. Once you have finished building your service area, email the Database Activation Form to memberservices@sunshine811.com. Member Services will verify the pending changes in your database with the form and activate your service area. You will now begin receiving locate tickets.

Your member services representative will be able to help you throughout the membership application process with:

  • Ticket destination changes/delivery Issues

  • Declaring extraordinary circumstances

  • Database issues

  • Exactix or Utilisphere questions

  • Member contact information issues

  • Positive response issues/questions

  • Ticket resends

Have questions? Please call 811 and select option 3 or email memberservices@sunshine811.com.

Billing structure

Sunshine 811's fiscal year runs June 1 - May 31. Members are billed based on their percentage of ticket volumes and Sunshine 811’s operating budget. Member with less than 12 months of billing history are billed monthly for the actual number of tickets transmitted to them for the previous month, until they have established a billing history of at least 12 months. Members with more than 12 months of billing history are billed based on their percentage of the total ticket transmissions and the approved budget. Members whose assessments are less than $20 will be billed annually.

Member Support

Our Member Services Department is available Monday through Friday, 7 a.m. to 6 p.m. to answer your questions and provide technical support. To contact member services call (800) 651-6720 or fill out the form below.