HPSI Record Requests

When investigating HPSI incidents, the first step is to request a copy of the locate ticket and ticket history.

  • The Ticket has dig site information that utility companies use to perform underground utility locations.

  • The Ticket History has the company name; member code; contact person and phone number; alternate contact and phone number (if provided by the member); emergency contact and number (if provided); most recent positive response entered; and any positive response comments (most recent) of each member listed on the ticket.

download form

Complete the Sunshine 811 HPSI Records Research and Retrieval Request form. The incident report you received from the utility or excavator will have most of the information you need to complete this request.

completing the form

  • SECTION 1: Contact Information for Person Completing Form
    Name of agency (State Fire Marshal’s Office or his or her agents as provided in ss. 633.114, 633.116, and 633.118, to conduct investigations of incidents) and name of representative requesting locate ticket record.

Contact information for the agency and person requesting locate record including mailing address, city, state, zip code, telephone number, fax number, and email address.

  • SECTION 2: LOCATE TICKET NUMBER

  • SECTION 3: SEARCH INFORMATION
    When the ticket number and Company ID are not known, the submitter is asked to provide as much information as possible to aid Sunshine 811’s ticket search efforts.

Send form

  • Email a copy of incident report to our Member Services Department.

  • Mail a physical copy or hand deliver to: Sunshine 811, Attn: Records Research & Retrieval, 11 Plantation Rd, DeBary, FL 32713 

Sunshine 811 date stamps all records requests as they are received. The Florida Fire Marshal’s requests get priority handling and processing during regular business hours of 7 a.m. to 6 p.m., Monday through Friday (except Holidays).

All Sunshine 811 charges will be waived for Sunshine 811 locate tickets records requested by the State Fire Marshal’s Office pursuant to investigation of reported High Priority Subsurface Installation Incidents (per sec 556.102 and sec 556.116).

In Field Enforcement Requests

State and local enforcement officers attempting to verify the validity of a Sunshine 811 locate ticket for excavation work in progress may contact Sunshine 811 and speak directly to a member services representative Monday through Friday, 7 a.m. to 6 p.m., not including holidays.

  1. Call Sunshine 811 Member Services Department at 811 and select option 8

  2. For Member Services to conduct a search, you will be asked to provide at least one of the following:

    • Sunshine 811 ticket number for the excavation work being performed (if provided by the person excavating).

    • Address or location where the excavation work is being performed.

    • Person or company performing the excavation work.

  3. If a Sunshine 811 locate ticket is found, the member services representative will review with the officer the:

    • Ticket number

    • Ticket due date and expiration date

    • Person or company performing the excavation work, including any subcontractor(s) listed on the ticket

    • Person or company for whom the work is being done

    • Description of the dig site area

    • Description of excavation work being done and if machinery or directional drilling will be used

    • List of member utilities that received the locate ticket for locating

Determining Ticket Validity

If there is a locate ticket, the next step is to determine whether the ticket is valid. A valid ticket is one where the following items are true:

  1. Excavation or demolition must occur before the ticket’s Expiration Date (30 calendar days after locate ticket was requested).

  2. The physical address and county match the Dig Site Location (address) on the ticket.

  3. The Locate Description matches the area being excavated or demolished.

  4. Contact information on the ticket matches the person or company doing the excavation or demolition. In some cases, contractors list subcontractors on their locate tickets. If the person or company doing the digging is not listed on the ticket, they are digging without a locate ticket.

If there is no valid 811 ticket, the officer can direct the excavation work to stop immediately until the person or company excavating complies and issue a warning or a citation for violation of Chapter 556, Florida Statutes.

Reading a Locate Ticket

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